Telus woes

I don't know whether I'm the only unhappy customer here, but my experience with Telus Wi-Fi has been nerve-wrecking, to say the least. I had to call Telus over and over again to get my connection installed in the first place (the High Speed Enhanced package they're offering at $19.95 for the first six months); I received a voice message a week after the due date saying that I need to pay $600 for installation charges because I live in the basement (I don't). The clarification process required another few days and as many phone calls; and after that, when I finally got connected I found out that I could hardly work online in the room other than where the modem was placed -- the signal strength went from 'Very Good' to 'Low', in the best case. I decided to opt out of the deal after a few weeks, but couldn't reach the company over phone, and to make matters worse, when my bill arrived I discovered that I was charged for my first month (which is supposed to be a free trial period). Sheeesh!